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Enforce your brand's policies easily with rules.
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Enforce your brand's policies easily with 360.
Configure your returns flow with pre-built policy rules used by top brands daily. Explore our recipes below.
Let your customers exchange for item(s) they love by offering free return labels
Keep your customers coming back by allowing store credit refund for requests past your return window
Auto-deduct processing fee from refunds to encourage returns for store credit and exchanges
Keep your customers happy by allowing return for store credit & exchanges for sale or discount items
Allow your customers to receive a free label for store credit and exchange to discourage refunds
Disallowing returns for items with tags removed
Introducing different questions into your return journey based on products
Disallowing returns for items that have been worn or used
Gain better understanding into the returns by setting up sub return questions
Allow returns for orders that have been purchased with a newcomer's discount code (e.g. WELCOME10)
Classify items as non-returnable if they have been discounted above a certain amount
Account for exceptions where a customer needs to place a return outside of the standard window
Account exceptions for usually considered unreturnable items (e.g. a damaged sale item)
Prevent customers from submitting requests for items they bought on sale by using product tags
Automatically assign the shipping fee to your customer or yourself and email label to customer
Save time by manually approving only the requests that require review, and automate the rest
Allow your most valued customers to return all items wihtout the usual restrcitons (e.g. sale items)
Make returns hassle-free for your most valued customers by offering free return shipping
Avoid losing your customers to refunds by incentivising them with additional store credit
Prevent customers from returning gifts that have already been personalized by using product tags
Give customers extra time for returns over the holiday season
Encourage new customers by offering flexible returns for all items during this period
Optimize your cost by having your international customers to bear the shipping fee
Offer international customers extra flexibility with longer return period
Integrate shipping accounts with the app to enjoy seamless workflow
Assigning return shipping fees to customers by return methods
Offer relevant return shipping options to your customers
Limits your customers from returning ineligible items such as item on-sale, clearance, etc.
Allows your customers to bear the shipping fee for orders that are returned for specific reasons.